Patient Experience Coordinator - Eye Care Front Desk

ADP, Inc.; Kyle (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

VSP Vision benefits

Job summary

VSP Vision is seeking a front desk/administrative associate in Kyle, TX to deliver a high-quality patient experience. You will welcome patients, perform check-in/check-out, document records, and assist with payments, while coordinating appointments to maintain smooth patient flow.

The role requires strong MS Office skills, multitasking, and excellent verbal and written communication to respond to inquiries and maintain confidentiality.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Greet patients and manage check-in/check-out to ensure high satisfaction.
• Document patient information, update records, and collect payments.
• Triage patient inquiries via phone, email, and fax; respond promptly.
• Maintain patient records with confidentiality and security.
• Schedule appointments to maintain patient flow and prepare charts.
• Perform confidential administrative tasks and share information with outside agencies.
• Keep a well-organized front desk and entry area.
• Collaborate on special projects and cross-train in departments.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Problem-solving

Customer service

Tools

MS Office

Job description

VSP Vision is seeking a front desk/administrative associate in Kyle, TX to deliver a high-quality patient experience. You will welcome patients, perform check-in/check-out, document records, and assist with payments, while coordinating appointments to maintain smooth patient flow.

The role requires strong MS Office skills, multitasking, and excellent verbal and written communication to respond to inquiries and maintain confidentiality.