Eye Care Patient Experience Coordinator

ADP, Inc.; Killeen (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Incentives

Bonuses and Commission

Job summary

VSP Vision in Killeen, TX is seeking a Front Desk Administrative Assistant to deliver a high-quality patient experience in a busy eye care practice. You will welcome patients, manage check-in/check-out, and help coordinate appointments to ensure smooth patient flow.

Responsibilities include maintaining accurate patient records, processing payments, answering calls and emails, and assisting in cross-department projects while upholding privacy and professionalism in a fast-paced environment.

Qualifications

• 1-2 years of administrative experience
• MS Office proficiency
• Excellent verbal communication skills
• Strong written communication abilities
• Excellent interpersonal and rapport-building skills
• Good multitasking in fast-paced environments
• Discretion and judgment in handling confidential information
• Comfort with customer/call handling guidelines

Responsibilities

• Greet patients and manage check-in/check-out to ensure patient satisfaction
• Document patient information, update records, and process payments
• Answer and triage inquiries via phone, email, and fax promptly
• Maintain organized patient records with confidentiality
• Coordinate scheduling and prepare charts for appointments
• Perform administrative tasks such as reports and records release
• Maintain an organized front desk and entry area
• Collaborate on special projects and cross-train as needed

Skills

Admin experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Problem solving

Discretion and judgment

Customer service

Tools

MS Office

Job description

VSP Vision in Killeen, TX is seeking a Front Desk Administrative Assistant to deliver a high-quality patient experience in a busy eye care practice. You will welcome patients, manage check-in/check-out, and help coordinate appointments to ensure smooth patient flow.

Responsibilities include maintaining accurate patient records, processing payments, answering calls and emails, and assisting in cross-department projects while upholding privacy and professionalism in a fast-paced environment.