Patient Experience & Scheduling Coordinator

VSP Ventures; Kyle (TX); Vor Ort; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

VSP Vision is seeking an administrative professional to support patient experience and front desk operations at our Kyle, Texas location. You will greet patients, manage check-in/out, document information, and ensure confidential records while maintaining smooth patient flow.

Responsibilities include scheduling, coordinating with staff and doctors, handling inquiries by phone/email, processing payments, and supporting front desk operations.

Qualifikationen

• One to two years of administrative experience with at least one year providing administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision‑making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast‑paced environment
• For roles that are remote (i.e., Work From Home ( WFH )) or hybrid (i.e., partial onsite at a VSP location and WFH ), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Aufgaben

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Responsible for keeping an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Kenntnisse

Administrative experience

Multi-tasking

MS Office

Verbal communication

Written communication

Interpersonal skills

Question asking

Problem solving

Discretion & judgment

Camera presence in virtual env.

Tools

MS Office

Jobbeschreibung

VSP Vision is seeking an administrative professional to support patient experience and front desk operations at our Kyle, Texas location. You will greet patients, manage check-in/out, document information, and ensure confidential records while maintaining smooth patient flow.

Responsibilities include scheduling, coordinating with staff and doctors, handling inquiries by phone/email, processing payments, and supporting front desk operations.