Patient Experience & Scheduling Specialist

VSP Vision; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

VSP Vision in Texas seeks an administrative front desk professional to deliver a high-quality patient experience within the eye care setting. You will warmly greet patients, manage check-in/out, and help create a smooth patient flow throughout the visit.

The role involves updating patient records, collecting payments, coordinating appointments, and maintaining confidentiality while collaborating with staff and doctors. Prior experience with MS Office and strong communication are essential.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiation, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
• For roles that are remote (WFH) or hybrid, must demonstrate a high level of engagement in virtual environments

Responsibilities

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondence received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Responsible for keeping an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Skills

Administrative experience

Multitasking

MS Office

Verbal communication

Written communication

Interpersonal skills

Needs assessment

Problem-solving

Discretion

Active listening

Virtual engagement

Job description

VSP Vision in Texas seeks an administrative front desk professional to deliver a high-quality patient experience within the eye care setting. You will warmly greet patients, manage check-in/out, and help create a smooth patient flow throughout the visit.

The role involves updating patient records, collecting payments, coordinating appointments, and maintaining confidentiality while collaborating with staff and doctors. Prior experience with MS Office and strong communication are essential.