Patient Experience Coordinator, Eye Care

VSP Ventures; Killeen, Northern (TX, KY); Hybrid; USD 34,000 - 38,000; Full time

Job summary

VSP Vision in Killeen, TX is seeking a front desk administrative professional to welcome patients and manage the flow throughout the eye care experience. You will greet patients, handle check-in/out, document information, and collect payments.

You will coordinate scheduling, maintain records, respond to inquiries by phone, email and fax, and support multiple departments. A proactive communicator with MS Office skills will thrive in our team; a commitment to privacy and accuracy is essential.

Qualifications

• One to two years of administrative experience.
• Ability to multi-task in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations and letters.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to use discretion and judgment in applying call handling guidelines.

Responsibilities

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondence received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Responsible for keeping an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Skills

Administrative experience

Multi-tasking

MS Office

Verbal communication

Written communication

Interpersonal skills

Questioning skills

Problem-solving

Discretion

Active listening

Tools

MS Office

Job description

VSP Vision in Killeen, TX is seeking a front desk administrative professional to welcome patients and manage the flow throughout the eye care experience. You will greet patients, handle check-in/out, document information, and collect payments.

You will coordinate scheduling, maintain records, respond to inquiries by phone, email and fax, and support multiple departments. A proactive communicator with MS Office skills will thrive in our team; a commitment to privacy and accuracy is essential.