Patient Experience Coordinator – Eye Care

Vsp-Visio; Killeen (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

VSP Vision in Killeen, TX is seeking a friendly administrative professional to enhance the patient experience at the front desk. You will welcome patients, check them in/out, and help ensure smooth transitions throughout the eye care journey.

You will document patient information, collect payments, coordinate appointments, and support multiple departments while maintaining confidentiality and accurate records in a fast-paced practice.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations and confirm agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to use discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions, and interact with customers in a fast-paced environment.

Responsibilities

• Prioritize a high level of patient satisfaction by warmly greeting patients upon entering and completing the check-in and check-out process.
• Document patient information, update records, and collect patient payments.
• Answer and triage patient correspondence via telephone, email, and fax; respond promptly to inquiries.
• Maintain patient records/files ensuring accuracy, security, and confidentiality.
• Coordinate scheduling of patient appointments to maintain patient flow and prepare charts.
• Perform confidential administrative functions such as assembling reports and transmitting patient information.
• Keep an organized front desk and front entry at all times.
• Work on special projects, cross-train in different departments, and perform other duties as assigned.

Skills

Administrative support

Customer service

MS Office

Verbal communication

Written communication

Interpersonal skills

Multitasking

Data entry

Tools

MS Office

Job description

VSP Vision in Killeen, TX is seeking a friendly administrative professional to enhance the patient experience at the front desk. You will welcome patients, check them in/out, and help ensure smooth transitions throughout the eye care journey.

You will document patient information, collect payments, coordinate appointments, and support multiple departments while maintaining confidentiality and accurate records in a fast-paced practice.