Patient Experience Coordinator

Eyehealth-Northwest-; Portland (OR); On-site; USD 19,000 - 29,000; Full time

Job summary

Eyehealth-Northwest- is seeking a friendly clinic receptionist to greet patients, check them in, answer questions, and direct them to the appropriate areas. You will assist with forms, verify insurance, collect co-pays, and process payments while maintaining HIPAA compliance and a professional demeanor.

You will support staff and physicians by ensuring smooth patient flow and accurate record keeping. The ideal candidate has a high school diploma, strong math and computer skills, and the ability

Qualifications

• Must be computer literate and comfortable with basic math.
• Knowledge of medical terminology and HIPAA basics.
• Ability to multitask and stay organized in a busy clinic.

Responsibilities

• Greet patients and check them into the clinic with a welcoming, professional manner.
• Assist with forms, verify information, insurance, and referrals.
• Collect co-pays, process payments, and balance daily totals.
• Answer questions about appointments, fees, and services; direct as needed.
• Maintain a neat reception and waiting area while protecting patient information.

Skills

Customer service

Communication

Multitasking

Attention to detail

Interpersonal skills

Professionalism

Education

High school diploma or equivalent

Tools

Clinic scheduling software

Instamed/billing software

Cash handling

Job description

Eyehealth-Northwest- is seeking a friendly clinic receptionist to greet patients, check them in, answer questions, and direct them to the appropriate areas. You will assist with forms, verify insurance, collect co-pays, and process payments while maintaining HIPAA compliance and a professional demeanor.

You will support staff and physicians by ensuring smooth patient flow and accurate record keeping. The ideal candidate has a high school diploma, strong math and computer skills, and the ability