Patient Concierge & Front Desk Coordinator

EyeHealth Northwest; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

EyeHealth Northwest in Portland, OR, is seeking a front desk Clerk to serve as the first point of contact for patients at St. Vincent's clinic. You will greet, check-in, and guide patients, collect co-pays, verify referrals, and ensure accurate patient information in our records.

You will support smooth clinic operations, respond to questions, and maintain professional, confidential interactions with patients, families, and physicians in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• One year experience preferred.
• An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the role.

Responsibilities

• Greet patients and provide World Class customer service, ensuring a welcoming, professional demeanor.
• Manage patient flow to minimize wait times.
• Assist patients with forms and keep records accurate and up to date.
• Explain appointments, fees, copayments, and services; verify referrals.
• Process payments and balance daily totals with InsMed totals.
• Maintain a neat reception and waiting area and follow clinic protocols.
• Open/close clinic and adhere to shift-based procedures.
• Communicate clearly with patients, coworkers, and doctors.

Skills

Interpersonal skills

Multi-tasking

Organization

Communication

Computer literacy

Math basics

Eye care terminology

Decision making

Education

High school diploma or equivalent

1 year experience preferred

Education/experience equivalence

Job description

EyeHealth Northwest in Portland, OR, is seeking a front desk Clerk to serve as the first point of contact for patients at St. Vincent's clinic. You will greet, check-in, and guide patients, collect co-pays, verify referrals, and ensure accurate patient information in our records.

You will support smooth clinic operations, respond to questions, and maintain professional, confidential interactions with patients, families, and physicians in a fast-paced environment.