Patient Concierge & Front Desk Specialist

Eyehealth-Northwest-; Portland (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Eyehealth-Northwest- seeks a friendly front desk receptionist to greet patients, check them in, collect payments, and direct them to the appropriate areas. You will support the clinic team by maintaining accurate records, answering questions, and ensuring a smooth patient flow throughout the visit.

Must be organized, computer literate, and able to multi-task in a fast-paced environment. Willingness to work evenings and weekends as needed and to rotate across clinic sites.

Qualifications

• Must be computer literate and able to operate basic clinic software.
• Knowledge of medical terminology related to eye care is preferred.
• Strong interpersonal and communication skills are essential.
• Excellent organizational abilities and attention to detail are required.

Responsibilities

• Greet patients and check them into the clinic with a welcoming, professional demeanor.
• Assist and direct patients to appropriate areas; respond to questions from patients and families.
• Confirm, prepare, and update patient information for appointments and insurance details.
• Process payments and handle cashier duties; balance a daily batch and verify end-of-day totals.
• Maintain a neat reception and waiting area; protect patient confidentiality per HIPAA.

Skills

Customer service

Communication

Interpersonal skills

Computer literacy

Basic math

Attention to detail

Education

High school diploma or equivalent

Job description

Eyehealth-Northwest- seeks a friendly front desk receptionist to greet patients, check them in, collect payments, and direct them to the appropriate areas. You will support the clinic team by maintaining accurate records, answering questions, and ensuring a smooth patient flow throughout the visit.

Must be organized, computer literate, and able to multi-task in a fast-paced environment. Willingness to work evenings and weekends as needed and to rotate across clinic sites.