Patient Experience Coordinator

EyeHealth Northwest; Portland (OR); On-site; USD 38,000 - 48,000; Full time

Job summary

EyeHealth Northwest in Portland, OR is seeking a front desk patient services coordinator. You will greet patients, check them in/out, collect payments, and verify insurance while maintaining a professional, compassionate demeanor.

Responsibilities include managing patient flow, assisting with forms and appointments, and coordinating with physicians and staff to ensure a smooth patient experience in a busy clinic.

Qualifications

• Must be computer literate and able to navigate clinic software.
• Strong math skills for daily cashier tasks and payments.
• Knowledge of medical terminology related to eye care.
• Ability to manage busy schedules and multi-task efficiently.
• Detail oriented with strong organizational skills.
• Excellent interpersonal and written/verbal communication.
• Capable of rotating among worksites as needed.

Responsibilities

• Greet patients and provide World Class customer service to make them feel welcome.
• Efficiently manage patient flow to minimize wait times in the clinic.
• Assist patients with forms and verify/update personal and insurance information.
• Answer questions about appointments, fees, copayments, and services.
• Collect co-payments and verify referrals; perform cashier duties accurately.
• Maintain a neat, clean reception and waiting area.
• Follow procedures for opening/closing the clinic and shift responsibilities.
• Communicate effectively with patients, coworkers, and doctors; exercise professional decorum.
• Protect patient privacy per HIPAA and maintain confidentiality.

Education

High school diploma or equivalent

One year experience preferred

Job description

EyeHealth Northwest in Portland, OR is seeking a front desk patient services coordinator. You will greet patients, check them in/out, collect payments, and verify insurance while maintaining a professional, compassionate demeanor.

Responsibilities include managing patient flow, assisting with forms and appointments, and coordinating with physicians and staff to ensure a smooth patient experience in a busy clinic.