Patient Experience Coordinator — Clinic Front Desk

Eyehealth-Northwest-; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Eyehealth-Northwest- in Portland seeks a friendly front desk receptionist to greet patients, check them in, and guide them to the right areas. You will answer questions from patients and families and verify appointment details.

You will handle payments, collect co-payments, and balance daily cash and payments following standard procedures. The role requires strong communication, organization, and teamwork in a busy eye clinic.

Qualifications

• High school diploma or equivalent.
• One year experience preferred.

Responsibilities

• Greet patients and provide World Class customer service; welcome, assist, and respond to questions.
• Efficiently manage patient flow into and out of the clinic to minimize wait times.
• Assist patients with forms and ensure all information is accurate and updated in records.
• Answer questions regarding appointments, fees, copayments, and services; escalate as needed.
• Collect co-payments and verify referrals.
• Maintain a neat, clean reception and waiting area and perform cashier duties per procedures.
• Follow procedures for checking in/out, fee tickets, and daily postings.
• Adhere to clinic protocols, including opening/closing, and HIPAA requirements.
• Communicate with patients, coworkers, and doctors with tact and professionalism.

Skills

Customer service

Communication

Multi-tasking

Detail oriented

Computer literacy

Interpersonal skills

Organization

Education

High school diploma

Tools

Instamed

Scheduling software

Job description

Eyehealth-Northwest- in Portland seeks a friendly front desk receptionist to greet patients, check them in, and guide them to the right areas. You will answer questions from patients and families and verify appointment details.

You will handle payments, collect co-payments, and balance daily cash and payments following standard procedures. The role requires strong communication, organization, and teamwork in a busy eye clinic.