Patient Concierge & Front Desk — Flexible Schedule

Eyehealth-Northwest-; Happy Valley (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Eyehealth-Northwest- seeks a friendly, detail-oriented front desk receptionist to greet patients, check them in, and assist with forms. You will manage payments, verify referrals, and guide patients to the proper locations while upholding professional and confidential patient care standards.

The role emphasizes excellent communication, teamwork with clinicians and staff, and a commitment to world-class customer service in a busy clinic environment.

Qualifications

• High school diploma or equivalent required; patient-facing experience preferred.
• Strong interpersonal skills with a professional, courteous demeanor.
• Ability to handle payments and maintain accurate records with HIPAA compliance.

Responsibilities

• Greet patients, check them in, and answer questions about appointments and services.
• Collect co-pays, verify referrals, and process payments following procedures.
• Direct patients to appropriate areas and maintain a neat reception and waiting area.
• Protect patient confidentiality and communicate with staff in a cooperative manner.

Skills

Customer service

Front desk

Communication

HIPAA compliance

Multitasking

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

EMR software

Billing software

Job description

Eyehealth-Northwest- seeks a friendly, detail-oriented front desk receptionist to greet patients, check them in, and assist with forms. You will manage payments, verify referrals, and guide patients to the proper locations while upholding professional and confidential patient care standards.

The role emphasizes excellent communication, teamwork with clinicians and staff, and a commitment to world-class customer service in a busy clinic environment.