Patient Experience & Scheduling Coordinator

EyeHealth Northwest; Tigard (OR); On-site; USD 38,000 - 46,000; Full time

Job summary

EyeHealth Northwest in Tigard, OR is seeking a friendly, detail-oriented Front Office Patient Service Representative to greet patients, check them in, and confirm appointment details. You will process payments, verify insurance, and assist patients and families with questions in a professional, compassionate manner.

This role emphasizes accurate data entry, cash handling, and coordinating patient flow to minimize wait times while upholding HIPAA and clinic policies.

Qualifications

• High school diploma or equivalent.
• One year experience preferred.
• An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.

Responsibilities

• Greet patients and provide World Class customer service.
• Efficiently manage patient flow to minimize wait times.
• Assist with forms and ensure patient information is accurate.
• Answer questions regarding appointments, fees, copayments, and services.
• Collect co-payments and verify referrals.
• Maintain a neat reception and waiting area.
• Perform cashier duties and post daily totals.
• Follow procedures for patient check-in/out and fee tickets.
• Adhere to clinic protocols and HIPAA regulations.
• Communicate effectively with patients, coworkers, and physicians.

Skills

Customer service

Communication

Multitasking

Cash handling

HIPAA knowledge

Teamwork

Interpersonal skills

Education

High school diploma

Tools

Instamed

Microsoft Office

Job description

EyeHealth Northwest in Tigard, OR is seeking a friendly, detail-oriented Front Office Patient Service Representative to greet patients, check them in, and confirm appointment details. You will process payments, verify insurance, and assist patients and families with questions in a professional, compassionate manner.

This role emphasizes accurate data entry, cash handling, and coordinating patient flow to minimize wait times while upholding HIPAA and clinic policies.