Patient Experience Specialist — Front Desk

EyeHealth Northwest; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

EyeHealth Northwest in East Portland, OR seeks a full-time front desk receptionist to greet patients, check them in, verify information, and guide them through the visit process. You will collect payments, verify referrals, and maintain a welcoming, organized reception area.

The role requires strong customer service, basic math, and computer skills, with an emphasis on HIPAA compliance and professional communication with patients and staff.

Qualifications

• High school diploma or equivalent.
• One year experience preferred.
• Knowledge of medical terminology.

Responsibilities

• Greet patients and handle front-desk duties with a focus on customer service.
• Assist patients with check-in/check-out and verify and update patient information.
• Process payments and verify referrals and co-pays.
• Respond to patient questions regarding appointments, fees, and services.
• Maintain a neat reception and waiting area and support a professional environment.
• Follow clinic procedures for opening/closing and daily reconciliation of payments.

Skills

Customer service

Communication

Computer literacy

Multi-tasking

Education

High school diploma or equivalent

Tools

Instamed totals

Job description

EyeHealth Northwest in East Portland, OR seeks a full-time front desk receptionist to greet patients, check them in, verify information, and guide them through the visit process. You will collect payments, verify referrals, and maintain a welcoming, organized reception area.

The role requires strong customer service, basic math, and computer skills, with an emphasis on HIPAA compliance and professional communication with patients and staff.