Patient Concierge & Front Desk Specialist

Eyehealth-Northwest-; Tigard (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Eyehealth-Northwest- is seeking a friendly receptionist to be the first point of contact in the clinic. You will greet patients, check them in, collect co-pays, verify referrals, and direct them to the correct areas while answering questions from patients and families.

Responsibilities include processing payments, maintaining patient records, and ensuring accuracy of information. The role requires attention to HIPAA and excellent customer service in a fast-paced environment.

Qualifications

• Must be computer literate and able to use basic software and patient management systems.
• Knowledge of medical terminology and eye care procedures is preferred.
• Strong organizational and multitasking abilities are essential.

Responsibilities

• Greet patients and check them into the clinic with courteous, world-class service.
• Collect co-pays, verify insurance, and answer questions about appointments and services.
• Process payments, receipts, and daily financial reconciliations per procedures.
• Direct patients to appropriate areas and assist with forms and records updates.
• Maintain a clean reception and waiting area while protecting patient privacy per HIPAA.

Skills

Customer service

Cash handling

HIPAA compliance

Medical terminology

Education

High school diploma

Tools

Electronic health records

MS Windows

Job description

Eyehealth-Northwest- is seeking a friendly receptionist to be the first point of contact in the clinic. You will greet patients, check them in, collect co-pays, verify referrals, and direct them to the correct areas while answering questions from patients and families.

Responsibilities include processing payments, maintaining patient records, and ensuring accuracy of information. The role requires attention to HIPAA and excellent customer service in a fast-paced environment.