Patient Experience Coordinator

VSP Vision; Palmdale (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

VSP Vision seeks an organized administrative assistant in Palmdale, CA to deliver a high-quality patient experience through efficient check-in/out, accurate records, and smooth appointment flow. You will coordinate scheduling, handle inquiries, and support multiple departments while maintaining confidentiality and professionalism.

Ideal candidates have 1–2 years of admin experience, strong communication skills, and proficiency in MS Office; ability to multitask in a fast-paced environment is

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Greet patients and manage check-in and check-out processes to ensure a high level of patient satisfaction.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax; respond promptly.
• Maintain patient records with security and confidentiality.
• Coordinate scheduling and prepare charts for appointments.
• Perform confidential administrative duties such as reports and records releases.
• Keep front desk organized and manage front entry areas.
• Contribute to special projects and cross-train in different departments as needed

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Multitasking

Discretion

Attention to detail

Problem-solving

Tools

MS Office

Job description

VSP Vision seeks an organized administrative assistant in Palmdale, CA to deliver a high-quality patient experience through efficient check-in/out, accurate records, and smooth appointment flow. You will coordinate scheduling, handle inquiries, and support multiple departments while maintaining confidentiality and professionalism.

Ideal candidates have 1–2 years of admin experience, strong communication skills, and proficiency in MS Office; ability to multitask in a fast-paced environment is