Patient Experience Coordinator

Vsp-Visio; Torrance (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

VSP Vision is seeking an administrative assistant to enhance patient experience at our Torrance location. You will welcome patients, manage check-in/check-out, and help streamline patient flow with accurate record keeping and timely communications.

The role requires 1–2 years’ administrative experience, proficiency with MS Office, and strong written and verbal communication skills. You will collaborate with front desk staff and clinicians to ensure smooth operations.

Qualifications

• 1–2 years of administrative experience in a fast-paced setting.
• Strong verbal and written communication abilities.
• Proficient in MS Office and standard office software.
• Ability to document clearly and maintain accurate records.
• Excellent interpersonal skills and a customer-service orientation.

Responsibilities

• Greet and assist patients at check-in and check-out.
• Document patient information and update records.
• Respond to patient inquiries via phone, email, or fax.
• Maintain confidential patient files and secure records.
• Schedule appointments and prepare charts for visits.
• Support front desk operations and coordinate cross-department tasks.

Skills

Administrative experience

Verbal communication

Written communication

Interpersonal skills

Multitasking

Tools

MS Office

Job description

VSP Vision is seeking an administrative assistant to enhance patient experience at our Torrance location. You will welcome patients, manage check-in/check-out, and help streamline patient flow with accurate record keeping and timely communications.

The role requires 1–2 years’ administrative experience, proficiency with MS Office, and strong written and verbal communication skills. You will collaborate with front desk staff and clinicians to ensure smooth operations.