Patient Experience Coordinator

VSP Ventures; Bakersfield (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

VSP Vision in Bakersfield, CA is seeking a Part Time Patient Coordinator to deliver excellent patient experiences, manage front desk tasks, and ensure smooth eye-care workflows. The role focuses on greeting patients, processing check-ins/outs, and coordinating appointments with a high level of confidentiality.

The position requires 1–2 years of admin experience, strong communication skills, and proficiency in MS Office.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations and prepare letters.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use discretion and judgment in applying guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Warmly greet patients and manage check-in/check-out for high satisfaction.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via phone, email, and fax; respond promptly.
• Maintain patient records with confidentiality and security.
• Coordinate scheduling and prepare charts for appointments.
• Perform confidential administrative tasks and reporting.
• Keep front desk organized and operate the front entry efficiently.
• Contribute to special projects and cross-train across departments.

Skills

Administrative experience

MS Office proficiency

Communication skills

Customer service

Multitasking

Job description

VSP Vision in Bakersfield, CA is seeking a Part Time Patient Coordinator to deliver excellent patient experiences, manage front desk tasks, and ensure smooth eye-care workflows. The role focuses on greeting patients, processing check-ins/outs, and coordinating appointments with a high level of confidentiality.

The position requires 1–2 years of admin experience, strong communication skills, and proficiency in MS Office.