Eye Clinic Patient Experience Specialist I

SEES Group, LLC; Knoxville (TN); Sur place; USD 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Résumé du poste

AVPSEES Group is seeking a reliable Patient Experience Specialist I to join our eye care team in Knoxville. You will welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and attention to detail.

The role requires strong computer skills, effective communication, and a collaborative spirit to ensure a positive patient experience and smooth front-desk operations. Training and career development are provided as part of a supportive team environment.

Qualifications

• Strong communication and interpersonal skills.
• Healthcare or service industry experience preferred.
• Empathetic personality with patient focus.
• Strong organizational skills and attention to detail.
• Ability to work as a team and uphold standards.
• Demonstrated computer literacy required.
• Excellent judgment, dependability, and diligence.
• High school diploma or GED; associate degree preferred.
• Willingness to undergo background check and drug screen where applicable.

Responsabilités

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
• Register patients and verify patients’ records are up-to-date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process payments from patients.
• Conduct daily reconciliation of cash reports and monies collected.
• Complete other functions as requested by management.

Connaissances

Communication skills

Customer service

Computer literacy

Detail oriented

Teamwork

Formation

High School Diploma or GED

Description du poste

AVPSEES Group is seeking a reliable Patient Experience Specialist I to join our eye care team in Knoxville. You will welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and attention to detail.

The role requires strong computer skills, effective communication, and a collaborative spirit to ensure a positive patient experience and smooth front-desk operations. Training and career development are provided as part of a supportive team environment.