Patient Experience Navigator I

SEES Group, LLC; Murfreesboro (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Advancement

Supportive team

Benefits package

Tuition reimbursement

Eyewear discounts

Referral bonus

Meaningful difference

Job summary

AVP SEES Group in Murfreesboro, TN seeks a reliable Patient Experience Specialist I to welcome clients, handle calls, and manage patient check-ins and check-outs with empathy. The role requires strong computer skills, typing proficiency, attention to detail, and a commitment to delivering a positive patient experience in a busy eye care clinic.

You will join a team offering paid training, growth opportunities, competitive benefits, tuition reimbursement, and a supportive environment.

Qualifications

• Strong communication, outgoing, and positive interpersonal skills.
• Healthcare and service industry experience preferred.
• Empathetic personality with attention to patient's needs.
• Proficient computer literacy required.

Responsibilities

• Answer calls on a multi-line phone system and respond to inquiries; make outbound calls to patients promptly and courteously.
• Register patients and verify records are up-to-date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process payments from patients.
• Conduct daily reconciliation of cash reports and monies collected.
• Complete other functions as requested by management.

Skills

Communication skills

Healthcare experience

Empathy

Organization

Computer literacy

Judgment

Reliability

Education

High school diploma or GED

Associate degree preferred

Job description

AVP SEES Group in Murfreesboro, TN seeks a reliable Patient Experience Specialist I to welcome clients, handle calls, and manage patient check-ins and check-outs with empathy. The role requires strong computer skills, typing proficiency, attention to detail, and a commitment to delivering a positive patient experience in a busy eye care clinic.

You will join a team offering paid training, growth opportunities, competitive benefits, tuition reimbursement, and a supportive environment.