Patient Experience Front Desk Coordinator

Oak Street Health, part of CVS Health; Philadelphia (Philadelphia County); On-site; USD 23,000 - 43,000; Full time

Job summary

Oak Street Health in Philadelphia is seeking a Welcome Coordinator to create a warm, inclusive environment for patients. You will greet visitors, assist with forms, handle check-ins, and support the clinic’s front-desk operations to ensure a smooth patient experience.

You will manage scheduling, update records, handle calls and faxes, and collaborate with the Service Team to maintain high-touch service. Strong language skills and Google Suite proficiency are valued in a fast-paced setting.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities we serve.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Fluency in multiple languages

Professional phone etiquette

US work authorization

Education

Some college preferred

Tools

Google Suite

Job description

Oak Street Health in Philadelphia is seeking a Welcome Coordinator to create a warm, inclusive environment for patients. You will greet visitors, assist with forms, handle check-ins, and support the clinic’s front-desk operations to ensure a smooth patient experience.

You will manage scheduling, update records, handle calls and faxes, and collaborate with the Service Team to maintain high-touch service. Strong language skills and Google Suite proficiency are valued in a fast-paced setting.