Patient Experience Concierge

CVS Health Corporation; Mesquite (TX); On-site; USD 23,000 - 39,000; Full time

Job summary

Oak Street Health welcomes patients and guests, serving as the face of the clinic and supporting a seamless patient experience. Welcome Coordinators manage check-in, forms, co-pays, and EMR updates while coordinating appointment scheduling and calls to keep operations smooth.

As part of the Service Team reporting to the Practice Manager, you’ll support a high-touch environment for diverse communities, with a commitment to friendliness, flexibility, and patient-centered care.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities served.
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Check-in and assist patients with forms.
• Collecting co-pays.
• Updating patient information in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Phone etiquette

Multilingual (Spanish/Polish/Russian)

US work authorization

Education

Some college preferred

Job description

Oak Street Health welcomes patients and guests, serving as the face of the clinic and supporting a seamless patient experience. Welcome Coordinators manage check-in, forms, co-pays, and EMR updates while coordinating appointment scheduling and calls to keep operations smooth.

As part of the Service Team reporting to the Practice Manager, you’ll support a high-touch environment for diverse communities, with a commitment to friendliness, flexibility, and patient-centered care.