Patient Experience Concierge

8350 Oak Street Health MSO LLC; Tuckerman (AR); In loco; USD 23.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K match options

Paid time off

Descrizione del lavoro

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and visitors. You will greet guests, assist with check-in, collect co-pays, and maintain patient information in the electronic medical record system.

Responsibilities include scheduling appointments, managing phones, and supporting center operations. Fluency in additional languages and strong customer service experience are highly valued.

Competenze

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• US work authorization.
• Some college preferred.
• Fluency in Spanish, Polish, Russian, or other languages spoken by the communities we serve.

Mansioni

• Welcoming patients and guests.
• Checking in patients and assisting with required forms.
• Collecting co-pays and updating patient information in the EMR.
• Scheduling/rescheduling appointments in the EMR.
• Managing phone lines and outbound calls as instructed.
• Handling faxes and maintaining Welcome/Community Room areas.
• May float to other centers in the region if needed.

Conoscenze

Computer skills

Google Suite

Phone etiquette

US work authorization

Customer service experience

Flexible attitude

Welcoming attitude

Integrity

Formazione

Some college

Strumenti

Google Suite

Descrizione del lavoro

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and visitors. You will greet guests, assist with check-in, collect co-pays, and maintain patient information in the electronic medical record system.

Responsibilities include scheduling appointments, managing phones, and supporting center operations. Fluency in additional languages and strong customer service experience are highly valued.