Patient Experience Concierge

CVS Health; New York (NY); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests. You will manage check-in, forms, scheduling, phone calls, and reception duties to ensure a smooth patient experience.

This full-time role requires strong computer skills, Google Suite familiarity, professional phone etiquette, and US work authorization. Bilingual abilities are a plus; some college preferred.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities we serve.
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in the EMR platform.
• Scheduling/rescheduling appointments within the EMR platform.
• Managing phone lines and outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Google Suite

Professional phone etiquette

Bilingual/Multilingual (preferred)

Education

Some college preferred

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests. You will manage check-in, forms, scheduling, phone calls, and reception duties to ensure a smooth patient experience.

This full-time role requires strong computer skills, Google Suite familiarity, professional phone etiquette, and US work authorization. Bilingual abilities are a plus; some college preferred.