Patient Experience Concierge

ClareMedica Health Partners LLC; Sunset Corners (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Claremedica Health Partners LLC is seeking a Patient Care Concierge to be the first point of contact for patients at our Miami center. You will greet patients, manage front desk operations, schedule appointments, and coordinate with medical staff to deliver excellent patient care.

The role requires strong communication skills, proficiency with Microsoft Office, and experience with EMR systems. A minimum one-year relevant experience and English proficiency are essential; travel locally may be

Qualifications

• High School Diploma or equivalent required.
• 1 year of work experience in medical clinic or customer service preferred.
• Strong oral and written communication skills; professional demeanor.
• Proficient in Microsoft Office; typing speed >= 40 WPM; multitasking能力.
• Fluency in English required; bilingual a plus; HIPAA/AHCA experience preferred.

Responsibilities

• Greet and assist patients and visitors in a polite, friendly manner.
• Schedule, check-in, and check-out patients; manage front desk operations.
• Answer phones, document messages, and coordinate with medical staff.
• Verify patient demographics and insurance information; collect copays or balances.
• Maintain patient records and EMR documentation; ensure data confidentiality.

Skills

Customer service

Communication

Time management

Multitasking

English proficiency

Education

High School Diploma

Tools

EMR system

Microsoft Office Suite

Typing 40 WPM

Job description

Claremedica Health Partners LLC is seeking a Patient Care Concierge to be the first point of contact for patients at our Miami center. You will greet patients, manage front desk operations, schedule appointments, and coordinate with medical staff to deliver excellent patient care.

The role requires strong communication skills, proficiency with Microsoft Office, and experience with EMR systems. A minimum one-year relevant experience and English proficiency are essential; travel locally may be