Healthcare Front Desk & Patient Advocate

ClareMedica Health Partners, LLC; Miami (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Claremedica Health Partners, LLC in Miami, FL seeks a Patient Care Concierge to serve as the first point of contact, delivering exceptional customer service and supporting front office operations. You will greet patients, schedule appointments, verify insurance, and help maintain accurate records in the EMR system.

The role emphasizes strong communication, organization, and teamwork, with responsibility for coordinating with medical staff to ensure smooth patient flow and high-quality care.

Qualifications

• Minimum 1 year of work experience in a medical clinic or customer service.
• High school diploma or equivalent required; BLS preferred.
• Excellent written and verbal communication; professional demeanor.

Responsibilities

• Greet patients and visitors; answer phones professionally.
• Schedule, check-in/out patients and maintain records.
• Verify insurance information and collect copays as needed.
• Maintain front office operations and EMR documentation.
• Coordinate with medical staff to ensure timely patient care.
• Support daily huddles and patient service surveys.

Skills

Customer service

Communication

Time management

Organization

Multitasking

Typing 40 WPM

Microsoft Office

Bilingual

Education

High School Diploma / GED

BLS certification

Tools

EMR system

Microsoft Office Suite

Job description

Claremedica Health Partners, LLC in Miami, FL seeks a Patient Care Concierge to serve as the first point of contact, delivering exceptional customer service and supporting front office operations. You will greet patients, schedule appointments, verify insurance, and help maintain accurate records in the EMR system.

The role emphasizes strong communication, organization, and teamwork, with responsibility for coordinating with medical staff to ensure smooth patient flow and high-quality care.