Healthcare Front Desk & Patient Concierge

ClareMedica Health Partners, LLC; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Claremedica Health Partners, LLC is seeking a Patient Care Concierge in Miami, FL to be the first point of contact for patients and to support the healthcare team with front desk operations.

The role requires strong customer service, communication, and organizational skills, plus the ability to handle insurance verification, appointments, and basic EMR tasks. Bilingual skills are a plus, with local travel potentially needed.

Qualifications

• High School Diploma, GED, or equivalent combination of education and/or experience.
• Experience in customer service or medical clinic setting preferred.
• Strong communication and organizational skills.

Responsibilities

• Greet and assist patients and visitors in a polite, professional manner.
• Schedule, check-in/check-out patients, and manage front desk operations.
• Verify patient demographics and insurance information; collect copays as needed.
• Maintain patient records and coordinate with medical staff for smooth care delivery.
• Ensure HIPAA compliance and confidentiality of patient information.

Skills

Customer service

Communication

Bilingual (English/Spanish)

English proficiency

EMR system

Education

High School Diploma / GED

Tools

EMR system

Microsoft Office Suite

Job description

Claremedica Health Partners, LLC is seeking a Patient Care Concierge in Miami, FL to be the first point of contact for patients and to support the healthcare team with front desk operations.

The role requires strong customer service, communication, and organizational skills, plus the ability to handle insurance verification, appointments, and basic EMR tasks. Bilingual skills are a plus, with local travel potentially needed.