Patient Experience Concierge

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Gravois Mills (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Job summary

Mercy Primary Care is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive and seamless patient experience at the St. Louis clinic.

Responsibilities include maintaining patient privacy, accurate documentation, and delivering courteous, professional service under pressure in a busy healthcare setting.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience preferred.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Maintain patient privacy and accurate documentation.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Privacy & discretion

Adaptability

Front Desk Training

Education

High school diploma or equivalent

Tools

Word processing

Job description

Mercy Primary Care is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive and seamless patient experience at the St. Louis clinic.

Responsibilities include maintaining patient privacy, accurate documentation, and delivering courteous, professional service under pressure in a busy healthcare setting.