Patient Experience Concierge

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy in Oklahoma City is seeking a Patient Service Representative who is the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive and seamless patient experience.

The role requires strong communication, basic computer skills, data entry, scheduling, and a courteous, patient-focused approach. You will also protect patient privacy and adapt under pressure.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills required.
• Proficiency in data entry and word processing.
• Excellent customer service and ability to handle inquiries with tact.
• Accuracy and attention to detail in data entry and scheduling.
• Ability to maintain confidentiality and privacy.
• Adaptability to work under pressure; handle unexpected situations.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations to ensure a positive patient experience.
• Serve as the first point of contact for patients and visitors.
• Coordinate scheduling and documentation efficiently.
• Maintain patient privacy and protect sensitive information.

Skills

Communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability

Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy in Oklahoma City is seeking a Patient Service Representative who is the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive and seamless patient experience.

The role requires strong communication, basic computer skills, data entry, scheduling, and a courteous, patient-focused approach. You will also protect patient privacy and adapt under pressure.