Patient Services Concierge | Front Desk & Patient Experience

Mercy Hospital St. Louis Critical Care Medicine Fellowship; St. Louis (MO); On-site; USD 32,000 - 36,000; Full time

Job summary

Mercy is hiring a Patient Service Representative (PSR) to be the first point of contact for patients and visitors at our Saint Louis site, with on-site front desk duties.

You will manage check-in workflows and coordinate with care teams to ensure a positive, seamless patient experience from arrival to discharge.

Education required: high school diploma or equivalent. Experience: none. We value compassion, professionalism, and teamwork in a fast-paced healthcare environment.

Qualifications

• Education: High school diploma or equivalent.
• Experience: None

Responsibilities

• The PSR is the first point of contact for patients and visitors.
• The PSR ensures a positive, seamless patient experience by managing front desk operations and workflows.

Skills

Compassion

Professionalism

Education

High school diploma or equivalent

Job description

Mercy is hiring a Patient Service Representative (PSR) to be the first point of contact for patients and visitors at our Saint Louis site, with on-site front desk duties.

You will manage check-in workflows and coordinate with care teams to ensure a positive, seamless patient experience from arrival to discharge.

Education required: high school diploma or equivalent. Experience: none. We value compassion, professionalism, and teamwork in a fast-paced healthcare environment.