Patient Experience Front Desk Specialist

MHM Support Services; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Retirement plan

Job summary

Mercy seeks a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and patient flows.

The role requires strong communication, basic computer skills, and a courteous, confidential approach. Training after hire includes Clinic Core Front Desk and growth opportunities within Mercy's health system.

Qualifications

• High school diploma or equivalent required.
• Strong communication and professional demeanor.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Accurate data entry and documentation with attention to detail.

Responsibilities

• Manage front desk operations and patient workflows to ensure a smooth patient experience.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Maintain patient privacy and adhere to privacy policies and procedures.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Strong communication

Data entry

Word processing

Customer service

Confidentiality

Adaptability

Professional demeanor

Education

High school diploma or equivalent

Tools

Data entry software

Word processing

Job description

Mercy seeks a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and patient flows.

The role requires strong communication, basic computer skills, and a courteous, confidential approach. Training after hire includes Clinic Core Front Desk and growth opportunities within Mercy's health system.