Patient Experience Concierge

One Medical; Chevy Chase (MD); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

401K match

Free memberships

Job summary

One Medical is seeking a Front Desk Associate (Member Support Specialist) to welcome patients with warmth and empathy, ensuring a seamless in-office experience. You will manage patient intake, scheduling, and data entry while upholding the One Medical brand and service standards.

You will collaborate with the practice team, handle insurance verification basics, and support providers with ad hoc tasks. A commitment to excellent patient service and clear communication is essential.

Qualifications

• 1 year or more in high touch customer or patient facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse teams.
• Comfort with multiple software systems and tech tools.

Responsibilities

• Greet patients and manage in-office flow with empathy.
• Check in/check out and basic insurance verification.
• Schedule follow-ups and coordinate with providers as needed.
• Maintain lobby appearance and support team with tasks.

Skills

Customer service

Verbal communication

Teamwork

Problem solving

Tech literacy

Job description

One Medical is seeking a Front Desk Associate (Member Support Specialist) to welcome patients with warmth and empathy, ensuring a seamless in-office experience. You will manage patient intake, scheduling, and data entry while upholding the One Medical brand and service standards.

You will collaborate with the practice team, handle insurance verification basics, and support providers with ad hoc tasks. A commitment to excellent patient service and clear communication is essential.