Patient Experience Concierge & Office Lead

Monarch; New York (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Paid Time Off

Paid holidays

Innovative concierge practice

Job summary

Monarch's concierge medical practice is seeking a highly organized, compassionate professional to serve as the heart of the patient experience, blending front desk operations, medical assisting, and office management.

You will welcome patients, coordinate scheduling for in-person and virtual visits, support the physician during examinations, manage the EHR, and assist with insurance coordination and administrative tasks to ensure a seamless, high-touch patient journey.

Qualifications

• 3+ years in a medical office, concierge practice, or other patient-facing healthcare setting.
• Medical Assistant certification preferred where applicable.
• Experience with electronic health records (Athenahealth experience is a plus).
• Experience with prior authorizations and insurance coordination.
• Familiarity with out-of-network reimbursement and concierge medicine is a plus.
• Strong organizational and multitasking skills with exceptional attention to detail.
• Outstanding written and verbal communication skills.
• Comfortable working independently in a small, collaborative practice environment.
• Passion for delivering exceptional customer service and building meaningful patient relationships.

Responsibilities

• Greet and check-in/out patients with a warm, personalized experience.
• Coordinate scheduling for in-person and virtual visits.
• Prepare exam rooms and assist the physician during examinations.
• Obtain vital signs and update medical history.
• Process prior authorizations and insurance questions.
• Maintain accurate medical records in the EHR.
• Oversee office operations, inventory, and vendor relationships.
• Support practice launches and operational initiatives.

Skills

Medical office experience

Insurance coordination

Prior authorizations

Athenahealth experience

Customer service

Communication skills

Organization

Education

Medical Assistant certification

Tools

Athenahealth

Job description

Monarch's concierge medical practice is seeking a highly organized, compassionate professional to serve as the heart of the patient experience, blending front desk operations, medical assisting, and office management.

You will welcome patients, coordinate scheduling for in-person and virtual visits, support the physician during examinations, manage the EHR, and assist with insurance coordination and administrative tasks to ensure a seamless, high-touch patient journey.