Member Experience Coordinator - Front Desk & Admin

Applied Labs; San Francisco (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Paid sabbatical

Free memberships

Employee Assistance Program

Medical, dental, vision plans

Pre-Tax commuter benefits

PTO cash outs

401K match

Life insurance

Disability insurance

CME stipend

Job summary

One Medical is seeking a Member Support Specialist (Administrative Assistant) to serve as the ambassador for patients in-office, delivering a warm, efficient experience. You will manage patient intake, scheduling, and billing-related follow-up while maintaining a welcoming lobby aligned with the One Medical standard.

The role emphasizes teamwork, strong communication, and problem-solving, with responsibilities spanning check-in/out, insurance verification, and supporting providers and staff

Qualifications

• 1 year+ experience in high-touch customer or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working in collaborative, diverse, feedback-driven teams.
• Proven ability to adapt under pressure and take initiative.
• Proficiency with computers and multiple software systems.
• Base pay for this role is $24.00 per hour, full-time.

Responsibilities

• Use C-I-CARE framework to ensure fluid, positive patient interactions.
• Handle front-of-house duties: check-in/out, insurance verification, scheduling tasks.
• Support team through rounding, team huddles, and ad hoc in-office requests.
• Master Slack, G-suite, Zoom, and EMR (1Life) for daily tasks.
• Open/close duties and maintain office appearance and supplies.

Skills

Customer service

Written communication

Verbal communication

Team collaboration

Tech proficiency

Adaptability

Job description

One Medical is seeking a Member Support Specialist (Administrative Assistant) to serve as the ambassador for patients in-office, delivering a warm, efficient experience. You will manage patient intake, scheduling, and billing-related follow-up while maintaining a welcoming lobby aligned with the One Medical standard.

The role emphasizes teamwork, strong communication, and problem-solving, with responsibilities spanning check-in/out, insurance verification, and supporting providers and staff