Member Support Specialist - Welcoming Care & Scheduling

One Medical; Glendale (CO); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical/Dental/Vision plans

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical in Glendale, CO seeks a Medical Receptionist who will be the in-office ambassador for patients, ensuring a warm, efficient experience at the lobby and front desk. You will handle intake, scheduling, billing basics, and support for providers while upholding the One Medical care standard.

This full-time, in-person role emphasizes teamwork, communication, and empathy, serving mostly the Senior Health member population with a 65+ focus. Competitive benefits accompany the role.

Qualifications

• At least 1 year of experience in high touch customer or patient facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams.
• Proven ability to adapt under pressure and take initiative.

Responsibilities

• Front of house duties including check in/check out and insurance verification.
• Manage patient intake, scheduling, and follow-ups with a patient-centric approach.
• Support in-office providers and team with ad hoc asks.
• Master office tech tools and maintain a welcoming lobby environment.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Job description

One Medical in Glendale, CO seeks a Medical Receptionist who will be the in-office ambassador for patients, ensuring a warm, efficient experience at the lobby and front desk. You will handle intake, scheduling, billing basics, and support for providers while upholding the One Medical care standard.

This full-time, in-person role emphasizes teamwork, communication, and empathy, serving mostly the Senior Health member population with a 65+ focus. Competitive benefits accompany the role.