Patient Experience Concierge - Front Desk

mercy; Arkansas; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy is seeking a friendly Patient Service Representative to be the first face patients encounter, greeting visitors and guiding them through check-in.

You will manage front desk workflows, verify information, schedule appointments, and coordinate with clinical staff to keep the patient experience smooth.

The role emphasizes clear communication, compassion, and teamwork in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage front desk operations and workflows.
• Ensure a positive and seamless patient experience.
• Act as the first point of contact for patients and visitors.

Skills

Front desk management

Customer service

Communication

Education

High school diploma or equivalent

Job description

Mercy is seeking a friendly Patient Service Representative to be the first face patients encounter, greeting visitors and guiding them through check-in.

You will manage front desk workflows, verify information, schedule appointments, and coordinate with clinical staff to keep the patient experience smooth.

The role emphasizes clear communication, compassion, and teamwork in a fast-paced healthcare setting.