Patient Experience Associate

UROPARTNERS LLC; Melrose Park (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

UROPARTNERS LLC is seeking a Patient Service Representative I in Melrose Park, IL. This role focuses on delivering exemplary patient service by phone or in person and guiding patients through intake and checkout processes.

You will handle scheduling, registration, document scanning, and balancing payments while maintaining patient confidentiality and accurate records. Proficiency in Microsoft Office and familiarity with EMR systems are beneficial.

Qualifications

• High School Diploma or equivalent required.
• Some college work preferred.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates demographics with detailed information.
• Collects co-pays, deductibles, and outstanding balances.
• Verifies insurance information and referrals when required.
• Screens and routes calls; coordinates appointments and patient flow.

Skills

Customer service

Phone handling

Microsoft Office

EMR navigation

Healthcare terminology

HIPAA compliance

Communication skills

Organizational skills

Cash collection

Insurance verification

Education

High School diploma

Some college coursework

Tools

EMR systems

Job description

UROPARTNERS LLC is seeking a Patient Service Representative I in Melrose Park, IL. This role focuses on delivering exemplary patient service by phone or in person and guiding patients through intake and checkout processes.

You will handle scheduling, registration, document scanning, and balancing payments while maintaining patient confidentiality and accurate records. Proficiency in Microsoft Office and familiarity with EMR systems are beneficial.