Patient Service Pro | Front Desk & Care Impact

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Lombard (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

401(k) Match

Volunteer Time Off

Parental Leave

Adoption/Surrogacy Benefit

Mental Health Benefit

Life Insurance

Disability Insurance

Job summary

Duly Health and Care in Lombard, IL, is hiring a Patient Service Representative to deliver exceptional front desk service and seamless patient access. You will greet patients, handle scheduling, collect co-pays, and manage referrals with accuracy.

The role emphasizes empathy, confidentiality, and teamwork in a busy clinical environment, requiring EPIC EMR proficiency and strong communication skills.

Qualifications

• High School diploma or equivalent required.
• 1 year of experience in a medical front desk/office preferred.
• Proficiency with EPIC EMR and basic IT systems.

Responsibilities

• Greet and check in patients; schedule and coordinate appointments.
• Answer multi-line phone system and route inquiries; collect co-pays.
• Maintain accurate patient records in EPIC; verify insurance details.
• Support referral management and patient flow; participate in team huddles.
• Protect patient confidentiality and HIPAA compliance in all interactions.

Skills

Customer Service

Communication

EPIC EMR

Phone etiquette

Microsoft Office

Attention to detail

HIPAA compliance

Education

High School diploma or equivalent

Tools

EPIC

Job description

Duly Health and Care in Lombard, IL, is hiring a Patient Service Representative to deliver exceptional front desk service and seamless patient access. You will greet patients, handle scheduling, collect co-pays, and manage referrals with accuracy.

The role emphasizes empathy, confidentiality, and teamwork in a busy clinical environment, requiring EPIC EMR proficiency and strong communication skills.