Patient Experience & Scheduling Specialist

Duly Health and Care; Schaumburg (IL); Vor Ort; USD 23.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave program

Zusammenfassung

Duly Health and Care in Schaumburg, IL is seeking a Patient Service Representative to deliver superior front desk service. You will greet patients, check them in/out, answer phones, schedule appointments, collect co-pays, and manage referrals using EPIC.

This role prioritizes HIPAA compliance, accurate records, and teamwork to ensure a smooth patient experience and efficient office operations.

Qualifikationen

• High School diploma or equivalent.
• Minimum 1 year of experience in a medical office preferred.
• Receptionist/front desk experience preferred.
• Strong customer-service and communication skills.

Aufgaben

• Greet patients and manage check-in/check-out and appointment scheduling.
• Answer phones, collect co-pays, and manage referrals.
• Maintain accurate patient records in the EPIC system.
• Coordinate provider schedules to optimize access and reduce wait times.
• Monitor wait times and communicate delays with empathy.
• Ensure HIPAA compliance in all interactions and documentation.

Kenntnisse

Customer service

HIPAA compliance

EPIC proficiency

Scheduling

Ausbildung

High School diploma

Tools

EPIC

Jobbeschreibung

Duly Health and Care in Schaumburg, IL is seeking a Patient Service Representative to deliver superior front desk service. You will greet patients, check them in/out, answer phones, schedule appointments, collect co-pays, and manage referrals using EPIC.

This role prioritizes HIPAA compliance, accurate records, and teamwork to ensure a smooth patient experience and efficient office operations.