Patient Experience Concierge - Part Time

Duly Health and Care; Joliet (IL); Hybrid; USD 31,000 - 47,000; Part time

Benefits offered by this job

Medical, dental, vision

401(k) match

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Duly Health and Care in Joliet, IL is seeking a Part Time Patient Service Representative to greet patients, check in/out, schedule appointments, collect copays, and document accurately in the EPIC system. You will support front desk operations, answer a multi-line phone system, verify insurance, update records, and coordinate referrals with providers.

The role emphasizes patient-centered service, HIPAA compliance, teamwork, and positive communication.

Qualifications

• High School diploma or equivalent required.
• Experience in a medical office or front desk is preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and check in/out; schedule appointments.
• Answer phones, verify insurance, collect copays, and update records.
• Coordinate referrals and maintain accurate documentation in EPIC.
• Maintain HIPAA compliance and protect patient confidentiality.
• Participate in team huddles and monitor patient wait times.

Skills

Customer service

Phone system

Communication

Teamwork

Time management

Education

High School diploma or equivalent

Tools

EPIC EMR

Job description

Duly Health and Care in Joliet, IL is seeking a Part Time Patient Service Representative to greet patients, check in/out, schedule appointments, collect copays, and document accurately in the EPIC system. You will support front desk operations, answer a multi-line phone system, verify insurance, update records, and coordinate referrals with providers.

The role emphasizes patient-centered service, HIPAA compliance, teamwork, and positive communication.