Patient Experience Specialist I

UROPARTNERS LLC; Hinsdale (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

UROPARTNERS LLC is hiring a Patient Service Representative I in Hinsdale, IL. This full-time role handles front-desk patient intake, registration, scheduling, and checkout to ensure a smooth patient experience.

It involves telephonic and in-person interactions, collecting copays and balances, and coordinating with clerical and clinical staff. The position emphasizes accuracy, confidentiality, and excellent service.

Qualifications

• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations and experience in navigating EMRs.
• Ability to answer multiple incoming telephone calls.
• Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
• Customer-oriented with ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge of health insurance products.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Is responsible for keeping the front desk area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly.
• Respects and acknowledges the organizations commitment to cultural diversity.
• Consistently demonstrates good use of time and resources.
• Ensuring that all medical records are accurate and complete.
• Performs other position related duties as assigned.

Skills

Customer service

Phone etiquette

Organizational skills

Ability to work under pressure

EMR navigation

Microsoft Office

Education

High School Diploma or equivalent

Some college work preferred

Tools

Microsoft Office

Job description

UROPARTNERS LLC is hiring a Patient Service Representative I in Hinsdale, IL. This full-time role handles front-desk patient intake, registration, scheduling, and checkout to ensure a smooth patient experience.

It involves telephonic and in-person interactions, collecting copays and balances, and coordinating with clerical and clinical staff. The position emphasizes accuracy, confidentiality, and excellent service.