Patient Experience Advocate

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS; Mendota (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

On-the-job training

Career development opportunities

Job summary

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS is seeking a compassionate Patient Services Representative to provide exceptional customer service to patients and handle administrative tasks within a healthcare facility. This role requires excellent communication skills, a positive attitude, and the ability to work collaboratively in a fast-paced environment.

The ideal candidate will manage patient check-ins and updates, assist with inquiries, and work closely with healthcare professionals to enhance patient experiences. The position comes with a comprehensive benefits package, including health insurance and paid time off.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Previous experience in a healthcare or customer service role preferred.
• Strong interpersonal and communication skills.
• Proficiency in using healthcare management software and office applications.
• Ability to multitask and manage time effectively in a busy environment.
• Empathetic and patient-focused approach.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Manage patient check-in and check-out processes.
• Maintain and update patient records.
• Answer phone calls and respond to patient inquiries.
• Schedule and confirm patient appointments.
• Verify insurance information and assist with billing inquiries.
• Collaborate with healthcare professionals.
• Address and resolve patient concerns.
• Perform general administrative duties.

Skills

Customer service

Communication skills

Healthcare management software

Time management

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Healthcare management software

Office applications

Job description

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS is seeking a compassionate Patient Services Representative to provide exceptional customer service to patients and handle administrative tasks within a healthcare facility. This role requires excellent communication skills, a positive attitude, and the ability to work collaboratively in a fast-paced environment.

The ideal candidate will manage patient check-ins and updates, assist with inquiries, and work closely with healthcare professionals to enhance patient experiences. The position comes with a comprehensive benefits package, including health insurance and paid time off.