Patient Experience Specialist I

Centers for Advanced Urology; Lower Moreland Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Centers for Advanced Urology seeks a Patient Service Representative I to ensure an exemplary patient experience by phone or in person. You will register patients, schedule appointments, and handle payments while coordinating with clinicians and staff.

The role requires 1-3 years of customer service experience, preferably in a medical office, with basic CPT/ICD-10 knowledge and proficiency in MS Office and EMR systems. High school diploma required; some college preferred.

Qualifications

• Minimum high school diploma or equivalent.
• 1-3 years of customer service experience required; medical office a plus.
• Basic CPT/ICD-10 knowledge preferred.
• Proficient in Microsoft Office and EMR navigation.

Responsibilities

• Welcomes and greets patients and visitors; handles calls and inquiries politely.
• Registers new patients and updates demographics; collects co-pays and balances.
• Verifies insurance information and obtains referrals when needed.
• Scans documents and maintains accurate patient records.
• Facilitates patient flow; notifies providers of arrivals and delays.
• Maintains front desk organization and manages office supplies.

Skills

Customer service

Phone etiquette

Organizational skills

HIPAA compliance

Multitasking

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office

EMR systems

Job description

Centers for Advanced Urology seeks a Patient Service Representative I to ensure an exemplary patient experience by phone or in person. You will register patients, schedule appointments, and handle payments while coordinating with clinicians and staff.

The role requires 1-3 years of customer service experience, preferably in a medical office, with basic CPT/ICD-10 knowledge and proficiency in MS Office and EMR systems. High school diploma required; some college preferred.