Patient Experience Specialist - Eye Care & Scheduling

American Vision Partners; Chandler (AZ); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners (AVP) is seeking a Patient Service Specialist to be the first touch for patients and ensure an exceptional visit experience across our Arizona network of eye care centers.

You will greet patients, check them in/out, schedule appointments, review paperwork, verify insurance, and maintain accurate records, while delivering friendly, efficient service in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments to include all pre-operative and post-operative appointments.
• Reviewing all paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Customer service

Front desk

Communication

Attention to detail

Medical office experience

Education

High School Diploma or GED

Job description

American Vision Partners (AVP) is seeking a Patient Service Specialist to be the first touch for patients and ensure an exceptional visit experience across our Arizona network of eye care centers.

You will greet patients, check them in/out, schedule appointments, review paperwork, verify insurance, and maintain accurate records, while delivering friendly, efficient service in a fast-paced setting.