Patient Concierge & Scheduling Specialist

Mass General Brigham; Boston (MA); Presencial; USD 28 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Resumo da oferta

Mass General Brigham’s Back Bay Healthcare Center is seeking a Practice Assistant II to support a busy clinical practice. You will greet patients, manage scheduling, and help with check-in/out, records, and communications.

This patient-facing role requires strong organization, communication, and customer service, with onsite days, 40 hours weekly, and a starting wage of $20 per hour, plus benefits.

Qualificações

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Flexibility to assist with remote work, as needed, to help ensure coverage.
• Proficiency with Microsoft Office and standard office systems and procedures.
• Clear written and verbal communication, strong organization, and effective time management.
• Ability to manage multiple priorities, follow established protocols, and resolve routine issues.

Responsabilidades

• Welcome patients and support check-in, check-out, scheduling, and appointment records.
• Answer calls, respond to routine questions, take accurate messages, and coordinate requests related to authorizations, refills, and test results.
• Maintain patient records, scan documents into EPIC, process billing forms, and assist with co-payments as needed.
• Support office communications, records, mail, faxes, forms, schedules, and other administrative needs.
• Serve as an EPIC resource for scheduling, registration, and billing; training is provided.
• Assist with specialized functions, such as surgical scheduling or schedule changes, as competency grows.

Conhecimentos

Microsoft Office

Communication

Organization

Time management

Multitasking

Office experience

Formação académica

High school diploma or equivalent

Ferramentas

EPIC

Descrição da oferta de emprego

Mass General Brigham’s Back Bay Healthcare Center is seeking a Practice Assistant II to support a busy clinical practice. You will greet patients, manage scheduling, and help with check-in/out, records, and communications.

This patient-facing role requires strong organization, communication, and customer service, with onsite days, 40 hours weekly, and a starting wage of $20 per hour, plus benefits.