Practice Assistant II - Patient Care & Scheduling

Massachusetts General Hospital; Boston (MA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Massachusetts General Hospital Back Bay Healthcare Center is seeking a Practice Assistant II to help keep a busy clinical practice running smoothly. You will welcome patients, support check-in/out, scheduling, and manage appointment records in a patient-facing role.

This 20-hour onsite position requires a high school diploma, 2–3 years of office experience, and proficiency with Microsoft Office. The role offers benefits and potential remote-scheduling flexibility as needed.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Flexibility to assist with remote work to ensure coverage.
• Proficiency with Microsoft Office and standard office systems.
• Clear written and verbal communication, strong organization, and time management.

Responsibilities

• Welcome patients and support check-in/check-out, scheduling, and appointment records.
• Answer calls, respond to routine questions, take messages, and coordinate authorizations, refills, and test results.
• Maintain patient records, scan documents into EPIC, process billing forms, and assist with co-payments as needed.
• Support office communications, records, mail, faxes, forms, schedules, and other administrative needs.
• Serve as an EPIC resource for scheduling, registration, and billing; training is provided.
• Assist with specialized functions, such as surgical scheduling or schedule changes, as competency grows.

Skills

Strong organization

Effective communication

Customer service

Microsoft Office

EPIC system

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

EPIC system

Job description

Massachusetts General Hospital Back Bay Healthcare Center is seeking a Practice Assistant II to help keep a busy clinical practice running smoothly. You will welcome patients, support check-in/out, scheduling, and manage appointment records in a patient-facing role.

This 20-hour onsite position requires a high school diploma, 2–3 years of office experience, and proficiency with Microsoft Office. The role offers benefits and potential remote-scheduling flexibility as needed.