Clinic Operations & Scheduling Assistant II

Mass General Brigham; Newton (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham is seeking an experienced Clinic/Practice Assistant to join the Joint Center team at 2000 Washington Street in Newton. This on-site, full-time role offers a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. and supports patients from arrival with a smooth, high-quality experience.

You will assist with administrative and clinical operations, coordinating visits, scheduling, check-in/check-out, documentation, and serving as a key resource for patients, providers, and staff.

Qualifications

• High School Diploma or equivalent required.
• Three to five years of office experience.
• Strong technology skills, including Microsoft Office and advanced proficiency with Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures.
• Strong communication skills and professional interaction with patients and colleagues.
• Excellent organization and time management, with ability to manage multiple tasks.
• Ability to use phone systems and handle routine issues.
• Attention to detail, including proofreading and editing documents.

Responsibilities

• Schedule patient appointments and maintain records.
• Assist with inquiries, messages, and scheduling needs.
• Process billing forms, scan documents, and maintain records.
• Support prior authorizations, prescriptions, and test results communications.
• Serve as a resource for scheduling, registration, and billing systems.
• Provide guidance and training on key systems and processes.
• Assist with complex practice functions, including surgical scheduling.
• Collaborate with the Supervisor to oversee daily activities and efficiency.

Skills

Office experience

Microsoft Office

Outlook

Word

Excel

PowerPoint

Communication

Attention to detail

Education

High School Diploma

Tools

Office systems

Job description

Mass General Brigham is seeking an experienced Clinic/Practice Assistant to join the Joint Center team at 2000 Washington Street in Newton. This on-site, full-time role offers a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. and supports patients from arrival with a smooth, high-quality experience.

You will assist with administrative and clinical operations, coordinating visits, scheduling, check-in/check-out, documentation, and serving as a key resource for patients, providers, and staff.