Patient Concierge & Scheduling Coordinator

Rebound Rehabilitation; Saint Augustine (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Accidental insurance

Disability Insurance

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

Rebound Rehabilitation is seeking a Front Desk Administrator for its Saint Augustine office. In this role, you will greet and check in patients, manage calls, schedule appointments, and maintain records. Ideal candidates will have a high school diploma, strong communication skills, and proficiency in office software. This position requires multitasking in a fast-paced environment with a focus on exceptional customer service. Join us in providing high-quality physical therapy services!

Qualifications

• Experience in a medical office preferred.
• Strong communication and interpersonal skills.
• Proficiency in office software and EMR.
• Ability to multitask and manage time effectively.
• Detail-oriented with strong organizational skills.
• Experience with insurance billing and coding is a plus.
• Positive attitude and a passion for helping others.
• Must be able to work flexible hours as needed.

Responsibilities

• Greet and check in patients with a warm demeanor.
• Manage phone calls, schedule appointments, and handle inquiries.
• Maintain patient records and ensure accurate data entry.
• Process insurance verifications and collect payments.
• Coordinate with therapists to optimize patient flow.
• Assist with administrative tasks such as filing.
• Ensure a clean and organized front office environment.
• Provide exceptional customer service to enhance satisfaction.

Skills

Strong communication

Multitasking

Detail-oriented

Proficiency in office software

Customer service

Education

High school diploma or equivalent

Tools

Electronic medical records (EMR)

Job description

Rebound Rehabilitation is seeking a Front Desk Administrator for its Saint Augustine office. In this role, you will greet and check in patients, manage calls, schedule appointments, and maintain records. Ideal candidates will have a high school diploma, strong communication skills, and proficiency in office software. This position requires multitasking in a fast-paced environment with a focus on exceptional customer service. Join us in providing high-quality physical therapy services!