Lead Patient Concierge & Pediatric Clinic Ops

H2 Health; Florida; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Tuition reimbursement

HSA/FSA

Employee assistance program

Life insurance

Job summary

Great Strides Rehabilitation is seeking a Patient Coordinator for our Jacksonville-area clinics. This full-time role oversees front-desk operations, checks in patients, schedules appointments, verifies benefits, and facilitates communication between therapists and patients.

You will train other coordinators, work at the St. Augustine location with occasional travel to other sites, contributing to a friendly, organized clinic environment in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Healthcare or customer-facing experience preferred.
• Strong organizational and communication skills.
• Experience with EMR and scheduling systems is a plus.

Responsibilities

• Greet patients and families with warmth and professionalism.
• Manage patient check-in and check-out procedures.
• Schedule appointments and maintain records.
• Verify insurance benefits and collect co-pays.
• Support communication between therapists and patients.
• Assist with general administrative tasks to keep the clinic running smoothly.

Skills

Greet patients

Scheduling

Insurance verification

EMR systems

Communication

Organization

Customer service

Education

High school diploma or equivalent

Tools

EMR software

Scheduling software

Job description

Great Strides Rehabilitation is seeking a Patient Coordinator for our Jacksonville-area clinics. This full-time role oversees front-desk operations, checks in patients, schedules appointments, verifies benefits, and facilitates communication between therapists and patients.

You will train other coordinators, work at the St. Augustine location with occasional travel to other sites, contributing to a friendly, organized clinic environment in a fast-paced healthcare setting.