Physical therapy office Front Desk Administrator

Rebound Rehabilitation; Orange Park (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Accidental insurance

Disability Insurance

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

Rebound Rehabilitation in Jacksonville, FL seeks a Front Desk Administrator to warmly greet patients, manage scheduling, and support clinicians with smooth front-office operations.

The role focuses on patient experience, data accuracy, and billing support within a clinical setting, enabling efficient daily workflows and exceptional service for all visitors.

Qualifications

• High school diploma or equivalent; medical office experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with office software and EMR systems.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with solid organizational skills.
• Experience with insurance billing and coding is a plus.
• Positive attitude and a passion for helping others.
• Flexible hours as needed.

Responsibilities

• Greet and check in patients with a warm demeanor.
• Handle calls, schedule appointments, and answer inquiries.
• Maintain patient records and data entry accuracy.
• Process insurance verifications and collect payments.
• Coordinate with therapists to optimize patient flow.
• Assist with filing and inventory management.
• Maintain a clean, organized front office environment.
• Provide exceptional customer service to patients.

Skills

Communication skills

Interpersonal skills

Office software

EMR

Data entry

Organization

Insurance billing

Education

High school diploma or equivalent

Job description

Benefits:

• Accidental insurance


• Disability Insurance


• Bonus based on performance


• Competitive salary


• Dental insurance


• Employee discounts


• Health insurance


• Paid time off

About the Role:

Join Rebound Rehabilitation as a Front Desk Administrator and be the welcoming face of our physical therapy office in Jacksonville, FL. In this dynamic role, you will play a crucial part in ensuring a smooth patient experience while supporting our dedicated team of healthcare professionals.

Responsibilities:

• Greet and check in patients with a warm and friendly demeanor.


• Manage phone calls, schedule appointments, and handle patient inquiries.


• Maintain patient records and ensure accurate data entry.


• Process insurance verifications and collect payments.


• Coordinate with therapists to optimize patient flow and scheduling.


• Assist with administrative tasks such as filing and inventory management.


• Ensure a clean and organized front office environment.


• Provide exceptional customer service to enhance patient satisfaction.

Requirements:

• High school diploma or equivalent; experience in a medical office preferred.


• Strong communication and interpersonal skills.


• Proficiency in office software and electronic medical records (EMR).


• Ability to multitask and manage time effectively in a fast-paced environment.


• Detail-oriented with strong organizational skills.


• Experience with insurance billing and coding is a plus.


• Positive attitude and a passion for helping others.


• Must be able to work flexible hours as needed.

About Us:

Rebound Rehabilitation has been serving the Saint Augustine & Jacksonville community for over few decade with a commitment to providing high-quality physical therapy services. Our patients love us for our personalized care and proven results, while our employees appreciate our supportive work environment and focus on professional growth.